FAQs

 Before contacting the Conference secretariat, please read through the following Frequently Asked Questions

If you have questions concerning registration, please contact ECREA 2018 Registration & Scientific Programme Department, C-IN: registrations@ecrea2018lugano.eu

If you forgot your password or do not know it, please click here and follow the instructions.

Please note, that there is a deadline for bank travel payments. After 15 October 2018, you are kindly requested to make all payments by payment card exclusively, to ensure your pre-registration is considered valid.

Please contact the credit card issuer or bank first and check if online transactions are enabled for your credit card. If the problem persists please contact the ECREA 2018 Registration & Scientific Programme Department (C-IN) or try to process the payment later. Also, there is a possibility to change your payment preference to a bank transfer until 15 October 2018.

If you select bank transfer payment option, you will find the banking details here.

Please log into the online registrations platform using your username and password. After saving your registration you will be automatically redirected to the online payment system. 

Please log into the online registration platform using your username and password. Afterwards, you can alter your registration. After saving your registration you will be automatically redirected to the online payment system. Please do not make a new registration. 

In a case of cancellation please contact the ECREA 2018 Registration & Scientific Programme Department (C-IN) by e-mail immediately. The date of the e-mail received will then be decisive for any possible refunds. The refund policy can be found in the Registration guidelines.

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If you have questions concerning Visa, please find more information here and contact the Conference Secretariat: info@ecrea2018lugano.eu

Unfortunately, this is not possible. As per the agreement with the Ministry of Foreign Affairs, the invitation letter can be issued only to registered participants with a fully paid registration.

The invitation letter states the reason for your visit to Switzerland. Other requirements can be found at the webpage of Ministry of Foreign Affairs.

The earliest possible application is three months prior to the event. It is suggested that the person applies for the visa no later than six weeks prior to the event.

You can find the Swiss representation in your Country here.

No. As long as you have a valid Schengen visa, there is no need to re-apply.

If you have questions concerning accommodation, please directly contact Amiconi Consulting: booking@ecrea2018lugano.eu

This option is not possible. All rooms must be booked and prepaid in advance. We strongly recommend to book the hotel as soon as possible in order to ensure an appropriate accommodation for your stay.

Please contact booking@ecrea2018lugano.eu  for any changes in the reservation. Please do not contact the hotel directly as the reservations are held by Amiconi Consulting SA.

The hotel is fully booked for one or more of the nights you selected. Please choose another hotel from the options available.

In a case of cancellation please contact booking@ecrea2018lugano.eu immediately. The date of the e-mail received will then be decisive for any possible refunds. The refund policy can be found at the end of the booking form.